Frequently Asked Questions

General questions

Q. What is the ethos behind your service – who is it aimed at?

A. Our mission is to allow individuals and small business owners to create highly successful websites which have a positive effect on their business. A website which they themselves can take control of and update at the click of a button. We aim to cut through the jargon and absolutely delight our customers with the proactive and knowledgeable approach we take to help them get their site up and running as quickly as possible.


Q. What support do you offer?

A. We provide business hours telephone support and 24/7 access to our online support centre where you can download product manuals, search our knowledge base, view animated tutorials and submit trouble tickets. We would be delighted to guide you through the process of creating your site or to provide any help that we can to ensure that your website is a success.


Q. How can I create an effective website – I’m not experienced in web design?

A. Because we’ve got lots of customers from all walks of life, from all around the world we can help you with the benefit of our experience. We are always at the end of the phone or email to guide and advise you.


Q. I’m a busy person and I don’t really have time to create a website – could you do that for me?

A. The Console is very easy to use. If you have used a word processor before then you can use the Console. However, if you would really like someone to take care of everything then we’d be happy to do this for you, subject to a quotation.


Q. You seem to be able to offer your service at such a low price – what is the catch?

A There is no catch. We have created an effective software mechanism and sales process which allows us to provide our service to large numbers of people all around the world. Because we have a lot of customers, our sales price is much lower than many of our competitors who sell in lower volumes.


Q. Do we keep our internet service provider (ISP)?

A. Yes because you still need a connection to the internet.


Functionality questions

Q. Using the e-commerce facilities within the Console will it be possible for me to accept payment by credit card?

A. Yes. The Console currently supports PayPal.com and WorldPay. You would need to establish an account with either of these two suppliers in order to accept credit cards. The Console provides links to the appropriate registration pages for your convenience and once you have established your account with the supplier of your choice, it is a straight forward process to start selling online.


Q. Can you add documents / pdf's/ images etc?

A. Yes. The Console allows you to upload files. You can even create password protected document or image libraries. Note maximum file upload size is currently 10MB.


Q How does the product catalogue / shopping trolley/ e-commerce function work?

A. There is an e-commerce function in the software that we have included at no extra cost. It allows your website visitors to purchase your products online, using their credit card to make a payment.


Q Do you have a stats package?

A. Yes. Inside the Console there is a link to a comprehensive stats package which enables you to check how many visitors your site has had.


Q. Do you backup my site?

A Yes every 24 hours. You can also make a local backup to your hard disk.


Q. Does the product support multiple languages?

A. Yes. We support Chinese, French, Turkish, Farsi and Arabic with a right to left justification.


Q What do we do with our current host?

A. After we transfer your content over you can discontinue your current web hosting facilities.


Q. How fast is the link to your servers?

A. It is 12 gigabits per second which is very fast. For example if you have a broadband connection it is approximately 1000 times faster.


Q. Do you have an anti virus / spam system?

A. Yes it sits on our servers. It is best practice to have multiple layers of defence, therefore we recommend that you also install virus protection on your desktop.


Charges and Payment

Q. What are the ongoing costs?

A. There is a low ongoing cost.


Q. What happens with our existing website?

A. Our design team will cut your existing site over for you free of charge (up to 15 pages). To move larger sites we charge a nominal fee on a cost recovery basis.


Q. What if I have an existing site? Why should I pay money for another website?

A. Our software allows you to make changes to the content on your website very quickly and easily. It means that you can control the growth of your website as your business grows, without the hefty hourly costs incurred by graphic/web designers to make changes. We provide you with the ability to host and manage your content and sell your products and services online all in one easy to use system which you control.


Q. Do I need a web address (domain name)?

A. Yes you do. If you don't have one currently, we can organise this for you for a very low fee.


Q. How can we pay?

A. We accept cheques annually in advance.


Q. What happens after I order?

A. You will receive an email to say that we are processing your order. This will provide you with a link to pay online or request that you send a cheque to us. Upon receipt of cleared funds we will send you another email. It usually takes only a few days for us to fully set-up your website after which we will send you a final “site ready” email providing full instructions on how to get going, where to find documentation and how to get help.


Q. How many pages do I get on my website?

A. Whilst not unlimited, the number is high and restricted mainly by the amount of space that we allocate for your site (250 MB)


Q. What if I go over the allocated 4GB of bandwidth? How much is extra bandwidth charged at?

A. Our fair use policy allows for sites to occasionally exceed their monthly bandwidth limit without being charged. You will receive an email stating your excess traffic. If your site is consistently exceeding 4GB per month, extra bandwidth is charged at £4.99 per GB per month.

Design Questions

Q. Can we see some sample sites?

A. Go to www.spinnakerweb.co.uk and enter the 'example sites' section for a broad range, or review the following small sample to see what is possible:

* www.projectsixclothing.co.uk
* www.wirelesscnp.com
* www.adept-telecom.co.uk
* www.red-dusk.com
* www.capturephotos.co.uk
* www.modbaby.com.au
* www.haywoodproducts.com


Q. Can we have our own design?

A. Yes. If you want us to create a 'look & feel' for you, we can offer three levels of custom design service which can also include Flash animation. Remember however that we will cut over any existing website, together with your look and feel, completely free of charge up to 15 pages. If you don’t have an existing website, you can choose from over 200 design templates which come free with the Console. Many of our customers have created a very professional and unique looking site without spending any money on custom design.


Q. Can we use flash in the site?

A. Yes, you can upload flash within the body of content at no extra charge if you have flash files yourself. If you don't have flash files, we can create them for you for a minimal fee.


Q. What if I’ve never had experience maintaining websites?

A. If you can use basic desktop software, you can easily create and maintain your own website using the Console.


Email questions

Q. Does the service include email?

A. Yes. The Console has a simple to use email administration function which enables you to easily set-up any email accounts you require.


Q. How can I read my emails?

A. You can use many different desktop email programs such as Outlook, Thunderbird or Eudora. Or, if you prefer, you can read your emails via Webmail (see below).

Q. Do you provide Webmail?

A. Yes. All email accounts that you create can be accessed via your website.


Q. How many email accounts can I set-up?

A. We place an arbitrary limit of 25, but if you require more we would be happy to oblige subject to reasonable use.


Q. Will I be able to have emails coming into my own domain name?

A. Yes. All emails will be sent to your own address e.g. b.smith@yourcompany.co.uk


Q. What happens to my existing emails?

A. You have two options:

Option 1: Emails can be forwarded to your current address.

Option 2: Run both your existing email account and your new account side by side at the same time. Most email programs allow you to create multiple accounts.


Q. If I have my own email server is this ok to continue?

A. Yes it is we can forward emails to your own email server.


Q. How much email allocation is allowed?

A. 10mb per email account has been allocated and you can send and receive a total of up to 2GB of email per month.